We hope that you will be completely satisfied with any Molten product purchased from this web site, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery. However, we extend this for your convenience so that any item may be returned for any reason within 28 days from the date of despatch for a full refund (less postage costs), as long as it remains unused and in "as new" condition with all packaging and labels intact.
All goods should be returned via an insured, traceable service to:
GM Operations Centre
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded, Please allow 14 days for refunds to be processed and credited to your card.
How do I return items?
Good should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are required).
The original packaging must be present and the product in the condition you would expect to receive an "as new" product" for us to be able to refund the returned items.
Please ensure that the delivery notice enclosed with your order is completed and returned with your parcel.
Please ensure the goods are securely packaged to avoid damage in transit.
Can I exchange items?
Yes, of course. Molten Sports will exchange items which have been purchased from the Molten Sports web shop, as long as they are still in "as new" condition and are returned with the original packaging, then follow the steps as per Returns above.
What if an item is faulty?
In the unlikely event that you have purchased an item from us which is faulty then we will be happy to replace that item.
If a product you have purchased from this web site is faulty when delivered please contact our customer services team on firstname.lastname@example.org
or telephone 0115 985 3500 between 10.00am and 4.30pm Monday to Friday. Please have your order number ready together with details of the fault and we will then advise you how to proceed. We may either request for the goods to be returned to us for inspection, or in some cases we may request an image of the fault to be sent. If we ask you to return the goods to us please include in your package a brief description of the fault as you see it.